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Orchestra Testimonial From Shine Dental Care

We just received a wonderful testimonial from Dr David Heath, See what Orchestra™ can do for you! 

My name is Dr David Heath and I am a dental practitioner with special interests in Cosmetic Restorative Implant Dentistry.

5 Years ago I decided, that after over 15 years in general dental practice, it was time for me to set up my own dental practice to allow me to focus on my special interests. Hence Shine Dental Care, a beautiful purpose built dental clinic was created in Forest Town in Nottinghamshire. This was quite a big brave decision, not least because it was in the middle of the recession and Cosmetic Restorative Implant Dentistry had become less of a priority on many peoples spending lists.

Fortunately, I had a stroke of good luck and stumbled upon the services of Ian Francis and his team at Tickety Boo IT at an early stage. The results of working closely with Tickety Boo IT have been nothing short of astounding. I have seen my practice grow from 1 to 5 dentists and our number of new monthly clients has grown from an average of 50 per month to 90 per month.

Key factors in this have been Tickety’s website manangement, search engine optimisation and Google adwords packages. The most important factor though in my opinion has been the bespoke Contact Management Systems that Tickety have implemented for us. These systems have allowed us to respond and track our progress with new customer contacts to an incredible level and ensure our response is always prompt and personalised. In short, it has provided us with a system where as a team, we never “drop the baton” with each individual enquiry progress and allows me to have a finger on the pulse of my customer journey pathway at all times.

In short, I cannot recommend Ian and Tickety highly enough. My phenomenal practice growth is in no small part due to my work with them. It’s fascinating and fun too!

Dr David Heath BDS (Hons) Sheff UK 1993, M Med Sci Sheff 1999 (Restorative Dentistry)


Shine Dental Care